Privacy Policy

1. Information We May Receive

The information we receive depends on how you use Lumoarcade. We do not require every user to provide the same information.

If you contact us, we may also receive the information contained in your message and any details needed to respond to your request.

2. How We Use Information

We may use information for purposes such as:

• creating and maintaining player accounts;
• saving gameplay progress, CT balances, scores, and settings;
• processing purchases and delivering purchased CT or related digital content;
• providing customer service and investigating account or payment issues;
• protecting Lumoarcade against fraud, abuse, unauthorized access, and security threats;
• maintaining, troubleshooting, and improving our website and games;
• meeting tax, accounting, recordkeeping, and other legal obligations.

3. Payments and Stripe

Payment transactions may be handled by third-party payment processors, including Stripe. When you enter card or other payment information into a payment processor's checkout experience, that information is provided to the processor and is subject to its own privacy and security practices.

Lumoarcade does not need to receive or store your full payment card number or card security code in order to provide purchased CT. We may receive transaction-related information such as payment status, amount, currency, transaction identifiers, fraud or risk signals, and customer details needed to reconcile orders or provide support.

4. CT and Digital Purchases

CT is a digital balance used within participating Lumoarcade games and services. We may associate CT purchases, redemptions, and balance changes with your account so that purchased digital value can be delivered and maintained.

Transaction records may be retained when reasonably necessary for account support, fraud prevention, financial reconciliation, tax, accounting, and legal compliance.

5. Cookies and Local Storage

We may use cookies, browser storage, session technology, and similar tools to keep users signed in, remember preferences, maintain game state, support security features, and understand how our services are used.

You may be able to limit cookies through your browser. Some account, purchase, or gameplay functions may not work correctly if required cookies or storage are disabled.

6. When We Share Information

We do not sell personal information as a business practice. We may disclose limited information when reasonably necessary to operate Lumoarcade, including to:

• payment processors and payment-related service providers;
• hosting, infrastructure, security, analytics, and technical service providers;
• professional advisers such as accountants, auditors, or legal counsel;
• government authorities or other parties when required by applicable law, legal process, or valid requests;
• a successor or related entity in connection with a merger, acquisition, financing, reorganization, or sale of business assets.

7. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including providing accounts and purchases, maintaining transaction records, resolving disputes, preventing fraud, and satisfying legal or accounting requirements.

Retention periods may differ depending on the type of information and the reason it is needed.

8. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, alteration, loss, or misuse. No internet-based system can be guaranteed to be completely secure.

9. Your Choices and Privacy Requests

Depending on where you live and applicable law, you may have rights concerning your personal information, such as requesting access, correction, deletion, or information about how certain data is handled.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Lumoarcade services are not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the issue.

11. External Services

Lumoarcade may link to or integrate with third-party websites, payment providers, hosting providers, or other services. Their privacy practices are controlled by those third parties, not by this Privacy Policy.

12. Updates to This Policy

We may revise this Privacy Policy as our services, business practices, or legal requirements change. The current version will be posted on this page with a revised “Last updated” date.

13. Contact Lumoarcade

Questions about this Privacy Policy or privacy-related requests may be directed to Lumoarcade LLC.